Sales - Returns

In our online store you can find more than 500 products (various types of plants, grass, trees, shrubs, ornamental plants, pots, vegetables, etc.). To facilitate your search, we have divided our products into central categories. Each category also has a subcategory tree, which appears in the left column of your screen or in the main menu. In case you are looking for something specific, use the "search", which will lead you directly to your specific choice.

TheodorouPlants makes every effort to provide high quality products and services. However, cases of price errors and minor product features cannot be ruled out, and it cannot be guaranteed that there will be no downtime or "human" errors when updating / listing the price of a product. For the safety and efficiency of your purchases, we call you if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact us (68th km Thessaloniki-Kavala, Modi, tel. (30) 6983434993 or at the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.

We also recommend that before you make purchases from our online store, you study the content of this chapter where you will find useful information about the process and how to buy products.
 
Although we make every effort to accurately list the data and prices we quote in our online store, we can not rule out the possibility of typographical or technical errors in prices and product features.

The presentation for sale of products and services on the website www.fitoriatheodorou.gr has the character of an invitation to users to submit a proposal for the submission of orders. For this reason, such a presentation is in no way a commitment of Theodorou Plans for the availability and adequacy of the displayed products and services or for the immediate execution of the orders except to the extent required by good faith and transactional manners and in accordance with the terms of this chapter. The contract for the sale of products / services between Theodorou Plants and the respective consumer is drawn up after (a) deposit by him through the order form or via e-mail or by phone, a relevant completed order, which is a proposal, and (b) acceptance of this order from Theodorou Plants, by sending a corresponding e-mail to the latter. The order acceptance message that is sent does not include the automated electronic message that is sent to the user-customer and notifies him that his order has been submitted. The e-mail of Theodorou Plants to the consumer, is considered to have been received by the latter, at the time he gains access to it.
 
You can pay for our order in the following ways:

(a) Payment upon receipt of the order at your place (cash on delivery): Pay the employee of our company, the courier, the carrier or our agent, upon delivery of your order at your place. The cash on delivery method is valid nationwide for all cities in case the parcel does not exceed 5 kg. According to the current tax provisions, vouchers worth more than € 1,500 to individuals (Retail Receipt) and vouchers worth more than € 3,000 to professionals / companies (Sales Invoice) should be paid ONLY in the following ways:

(b) Receipt and payment of your order from the store of Theodorou Plants: If you have chosen to receive your order from the store of Theodoros nursery (68th km of Thessaloniki Kavala, Modi) and the products are immediately available, then the payment of the order will be made at the store cashier upon receipt.

(c) By deposit in a bank account: Prepaid your order through one of the banks we work with. The account numbers of the Banks we work with will be notified to you upon a relevant request from you within the framework of your order. Then, send us the copy of the bank payment order by fax to (30) 23790 51175. Upon receipt of the copy of the bank payment order, we will send you your order.

The delivery times of the respective Transport Company are valid for all of Greece or Europe. Theodorou Plants will send you your order the next working day, if you place your order until 13.00, Monday to Friday. In case you want to receive your order faster, we can send it to you by courier at your extra charge. The above deadlines do not apply during periods of extreme weather events or strikes and in any case of force majeure, which may affect transport times. Theodorou Plants cooperates with specific courier and transport companies. He delivers the products to them the next working day and they undertake the transport to the final consumer.
 
Your order may be delayed for the following reasons:
 
(a) The product has been delayed in being shipped from our supplier. In such a case, we will contact you to ask if you want us to deliver your order without this product or to suggest you an alternative. We will send this item to you immediately upon receipt in our warehouses.

(b) The product you ordered has already been canceled and / or is not available and / or due to seasonality cannot be sold. In this case, an employee of our company will contact you directly to give you all the alternatives.
 
(c) During periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.

(d) In case it is impossible to contact you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. The information you entered is not properly updated.

You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 14 calendar days from the date you received the products or the last product, or the last one. batch or last piece of product, depending on the occasion. In this case, only the direct cost of returning the products is borne by you. Returns are accepted only if the following conditions are cumulatively met:

a) You have informed us of the impending return with a clear statement (eg letter to be sent by post, fax or e-mail).
b) The products are in the same condition in which you received them and without having damaged or altered their original sealed packaging or their contents.
c) The products are accompanied by the receipt of transactions - receipt of retail sale.

For your desire to return to us the products you bought from our online store you must notify us in writing by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. After communication on your part regarding the intention to return the products, and provided that you receive written return approval from our company, the address to which the products must be sent for return is: Theodorou Plants, 68th kilometer Thessaloniki Kavala , Modi, PC 57014 with the indication "RETURN". To avoid your own inconvenience, we recommend that you carefully check the condition of the products at the time of delivery of your order and the intactness of their sealed packaging, in order to detect any obvious defects. In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way they will be returned, your refund will be completed within 30 days from the date we receive the products. We will refund your money using the same payment method you used for the original transaction, unless expressly agreed otherwise. We have the right to delay refunds until we receive the products back or until you provide sufficient proof that you have returned the products, whichever comes first.